FAQs

Frequently Asked Questions (FAQs) 🙋‍♂️

Got questions? We’ve got answers! At ThemeKit, we aim to make everything as straightforward and transparent as possible. Browse through our FAQs to find the details you need. If we’ve missed anything, feel free to ping us on WhatsApp or email! 🚀


1. Are the Themes and Plugins on ThemeKit GPL or Nulled?

No way! 🙅‍♂️ All the products on ThemeKit are:

  • Official and sourced directly from their original developers.
  • Activated with genuine license keys.
  • Fully updateable directly from your WordPress dashboard.

We pride ourselves on offering secure, reliable, and authentic products for our customers. ✅


2. How Do You Deliver the Products?

We follow a simple and secure delivery process:

  1. After you place an order, we’ll ask for temporary login details. You can share these via the Temporary Login Without Password plugin or provide WordPress admin credentials.
  2. Our team will install and activate the theme/plugin using a valid license key.
  3. The process typically takes 2–4 hours (sometimes even faster). ⏱

This approach ensures the product is correctly activated and ready for use! 🎉


3. Why Do You Need My Login Details?

To activate your purchase securely, we need access to your WordPress site.

  • This prevents misuse of license keys (e.g., using the same key on multiple websites).
  • Ensures proper installation and activation.

We respect your privacy! 🔐 Your credentials are only used for activation and are never shared.


4. Do You Provide ZIP Files or License Keys?

No, we do not provide ZIP files or standalone license keys.

  • Instead, we handle the installation and activation for you.
  • This ensures that keys are not misused and remain valid for your site.

5. What Happens If I Reset My Website or Delete the Plugin/Theme?

No worries! You can request a reactivation of the plugin or theme. Here’s what you need to know:

  • Reactivate a Plugin/Theme: ₹149 INR reactivation fee.
  • Reactivate a Readymade Design: ₹1999 INR or the full product price.

To reactivate, visit your Order Section and select Reactivate My Product. Our team will handle it from there! 🙌


6. Can I Use the Purchased Product on Multiple Websites?

Unfortunately, no. Each purchase is valid for activation on one website only.
If you need the product for another site, you’ll need to make a separate purchase.


7. Can I Change the Domain Name After Delivery?

Once the product is installed and activated on a specific domain, the license is locked to that domain. To use the product on a different domain, you’ll need to place a new order.


8. What’s Your Refund Policy?

We offer refunds only under specific circumstances:

  • The product does not work as described.
  • Our team is unable to resolve an issue within 3–5 working days of reporting it.

As our products are non-tangible and irrevocable, refunds are not issued for any other reasons. Please review the product description thoroughly before purchasing.


9. How Quickly Will I Receive My Order?

We’re known for our speed! 🚀

  • Most orders are completed within 2–4 hours.
  • At the latest, it may take up to 24 hours during peak times.

10. Do You Offer Discounts?

Our prices are already significantly discounted compared to official rates! 🎉 However, you can check our Offers Section for seasonal deals and special promotions.


11. How Do I Get Updates for My Themes/Plugins?

Since our products are official and activated with license keys:

  • You’ll receive automatic updates directly in your WordPress dashboard.
  • No manual steps are required! 🔄

12. Do You Provide Phone Support?

We don’t offer phone support, but we’re always available on:

Reach out anytime – we’re fast, friendly, and ready to help! 😊


13. What Happens If I Delete a Readymade Design?

If you reset your site or accidentally delete a Readymade Design:

  • A reinstallation fee of ₹1999 INR applies, or you’ll need to repurchase the design at full price.

To proceed, contact our team for assistance.


14. Can You Explain Readymade Designs vs. Plugins/Themes?

Sure! Let’s break it down:

  • Readymade Designs: Fully set-up website templates tailored for specific industries or niches. They include pre-configured settings, layouts, and plugins.
  • Plugins/Themes: Individual tools you can use to customize or enhance your WordPress site.

Readymade Designs are perfect for launching a professional site instantly!


15. I’m New to WordPress. Is ThemeKit Right for Me?

Absolutely! 🎉 ThemeKit is beginner-friendly, and our team does all the heavy lifting. From installation to activation, we handle it so you can focus on building your website.


16. Do You Offer Support After Purchase?

Yes, we’re here for you! If you face any issues after your purchase, our support team will assist you promptly. Just drop us a message via WhatsApp or email.


Still have questions? We’re just a message away! Let’s make your WordPress journey smooth and hassle-free.

📧 Email: support@themekit.org
📱 WhatsApp: +91 9145132413

Let’s build something amazing together! 🌟

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