Refund Policy

At ThemeKit.org, operated by Digambar Raju Chavan, we are committed to delivering high-quality digital products and services. Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued and provides instructions on how to request them.

Please review this policy carefully before purchasing any product.

1. Overview of Our Refund Policy

All products sold on ThemeKit.org are digital and non-tangible, delivered electronically. Because of the nature of downloadable files, all sales are considered final.

However, we understand that technical issues can arise. If you experience a critical problem that prevents the product from functioning as advertised — and our support team is unable to resolve it — you may be eligible for a refund under specific conditions outlined below.

2. When You Are Eligible for a Refund

We may approve a refund request if:

  • The product does not work as described on our website.
  • You experience a major technical issue that cannot be resolved by our support team within 3–5 business days of your request.

To qualify, the issue must be reproducible, valid, and fall within the product’s documented scope.

3. Refunds Will Not Be Issued If:

  • You change your mind after making the purchase.
  • You purchase the wrong product or duplicate a purchase.
  • You request a refund because a feature you assumed existed is not listed in the product description.
  • You are unable or unwilling to provide necessary access (e.g., WordPress admin login or hosting details) to help us troubleshoot the issue.
  • You fail to follow the installation or usage instructions correctly.
  • You request a refund due to a lack of technical knowledge or a misunderstanding of how the product works.
  • Your site or server is incompatible, but no evidence is provided.

We strongly encourage you to read all product descriptions, feature lists, and compatibility requirements before purchase.

4. How to Request a Refund

If you believe your case qualifies under our refund policy, follow these steps:

Step 1: Contact Our Support Team
Email us at support@themekit.org with the following details:

  • Your full name and registered email
  • Your Order ID or invoice number
  • A detailed explanation of the issue
  • Relevant screenshots, error logs, or a video (if applicable)
  • Any credentials we need for issue resolution

Step 2: Allow Time for Troubleshooting
Our support team will respond promptly and work to resolve the issue within 3–5 business days.

Step 3: Refund Processing
If we are unable to resolve the issue and it qualifies under this policy, your refund will be processed to the original payment method within 3–5 working days of approval.

5. Additional Terms and Limitations

  • Refunds are only available for up to 3 days after the date of purchase.
  • Refunds will not include services such as:
    • Installation or setup services
    • Reinstallation or license reactivation
    • Support beyond standard configuration
  • We reserve the right to deny refunds to users who abuse this policy or engage in fraudulent claims.

6. Contact Us

For any questions or assistance regarding this policy, you can reach us via:

Our team is here to help you with any concerns or issues related to your purchase.

Final Note:

By purchasing from ThemeKit.org, you acknowledge that you have read, understood, and agreed to this Refund Policy. We thank you for choosing our products and services, and we’re here to support you every step of the way.

Also read: How to Install WordPress on HostArmada (2025 Guide for Beginners)

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